• When will my order arrive?

Orders are processed within 24 hours. Delivery within Netherlands 1-3 business days.

In Europe typically takes 3–7 business days, depending on your location and chosen shipping method.

• Where is my order shipped from?

We ship from our Netherlands warehouses. Your order will be dispatched from the warehouse closest to your location whenever possible to reduce delivery time.

• Can I return or exchange an item?

Yes. If your item is unused and in its original packaging, you can request a return or exchange within 30 days of delivery. Contact us with your order number to get started.

• What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged product and packaging, and our support team will help you with a replacement or refund.

• Warranty - Built to last

We stand behind our gear. We offer a 1-year manufacturer’s warranty on all our gear, ensuring your equipment performs exactly as it should. (Terms and conditions apply).

• How do I contact customer support?

Email us at support@themaxmode.com or use the contact form on this page. We aim to respond within 24 hours on weekdays.

Whether you're a gym owner looking to upgrade your facility product range, a trainer outfitting your clients, or an athlete building your brand — we want to work with you. MaxMode is actively creating partnerships and affiliate programs with people and businesses who would like to join the ELITE.

• Interested in collaboration or partnership?

Reach out to us at sales@themaxmode.com and we'll get back to you within 1–2 business days.

• Interested in wholesale orders or product placement?

Reach out to us at sales@themaxmode.com with a brief description of your business and estimated order volume.